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Customer Feedback

Photography by Larry Gingerich

Customer Feedback

Satisfied customers make a great sales force! By keeping them happy, we have a better chance that they will pass our name on to others who need steel cut, bevelled and rolled on time and on budget. Here is what some customers have told us.

Niagara Penninusula

  • "You have excellent staff. I would, and have, recommended your company to others."

Cambridge

  • "We are very pleased with your quality and service. I know that we are by no means one of your bigger customers (yet), but you treat us like we are. Too often, it is only the problems that you hear back on, so I felt I should take the time to thank you for the quick turnarounds that you have been doing for us. Most of our customers expect unreasonable deliveries and you have helped us in meeting their demands."

Guelph

  • "Quality and service are strengths at Double R Steel. This is a key component to our continued support. Pricing is fair."

Barrie

  • "Thank you, Linda and the team. Your knowledge and support of our team this past year has been greatly appreciated."

Cambridge

  • "It is always a pleasure to deal with Jeff."

Kitchener

  • "Keep up the good work. Overall it's a pleasure doing business with you."

Alymer

  • "We receive excellent quality & workmanship from Double R."

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Not the lowest price, but excellent quality and excellent service.
You have an excellent staff at Double R. We like dealing with you and have recommended you to others who need top quality rolling done.
Pretty much everything they have done for us, they've done very well. There are very few companies that Cantec is comfortable with subcontracting work to and Double R is certainly one of them.
Double R does our yokes and nobody else can do them and they do a very good job of it.
“In order of importance its Quality, Delivery and Price. Just behind that – if something is wrong – how quickly can we get a replacement part? Yes, we have a plate supplier nearby who does roll small bands for us, however, it’s a struggle to get them round on the bigger bands – Double R Steel does it right and if there is a problem they fix it fast.”
We had been using another supplier for our rolling, but when we needed improved turn around time, they couldn't deliver, so we looked around and settled on Double R after exploring a few others. I think their quality is pretty good and more importantly, it's ready on time.